Frequently asked questions

We’ve compiled answers to the most frequently asked questions about whistleblowing in general, SpeakUp’s system, and our privacy and security assurances. Get in touch if you have further questions.

About whistleblowing

What is whistleblowing software?

Whistleblowing software, also known as anonymous reporting software or ethics reporting software, is a specialised tool or platform designed to facilitate the reporting and management of whistleblowing cases within organisations.

It provides a secure and confidential channel for individuals to report instances of misconduct, fraud, or unethical behaviour.

Why should organisations implement a whistleblowing system?

Our SpeakUp software solution  provides the necessary tools to start listening to anonymous voices from within the organisation. That is of paramount importance for organisations to transition to a culture where people feel free to report wrongdoings.

What are the risks of not having a whistleblowing tool?

Not having a whistleblowing tool in place can pose several risks to an organisation. Whistleblowing tools are essential mechanisms that allow employees, customers, or other stakeholders to report misconduct, unethical behaviour, or any violations within the company.

Without such a tool, the following risks may arise: undetected misconduct, lack of transparency, negative work culture, or reputational damage.

A well-implemented whistleblowing tool promotes a culture of ethics, transparency, and accountability within an organisation, reducing the risk of financial losses, legal repercussions, and reputational harm.

It encourages employees and stakeholders to come forward with their concerns, enabling early detection and resolution of potential problems.

Why should you choose the SpeakUp whistleblowing system?

The SpeakUp whistleblowing platform helps your organisation detect internal wrongdoings early. Be in the know. Take action. Avoid things getting out of hand.

People fear retribution. They are scared away by complex compliance box ticking. To lower thresholds, we’ve developed a fully anonymous and user-friendly way to report wrongdoings.

About our product

How do the language support features work?

In the SpeakUp process, there are no call handlers or real-time interpreters processing the data during the conversation. Instead, the message is transcribed and translated word for word. This means that one isn't reliant on human summaries that could otherwise lead to information loss.

Additionally, both the original language and the translated text are forwarded. This transparency allows for verification of the translation at any time.

Is the SpeakUp whistleblowing system truly anonymous?

Yes, the SpeakUp system supports fully anonymous and confidential reporting.

What is a channel within the SpeakUp system?

A channel consists of three reporting options: web, phone, and app. Logically, each channel has a unique URL for the web, organisation code for the phone, and QR code for the app. These are different ways in which a reporter can leave their messages through.

What is a domain within the SpeakUp system?

A Domain is similar to a vault. It is where Issues are stored. A Domain may receive Issues from its Channel(s), or from a User manually moving Issues into it.

Users may be granted access to the Domain in order to see the Issues stored within the Domain. However, Users who are not part of the Domain can still be invited to specific Issues within the Domain. This does not give them access to all Issues within the Domain.

About our assurances

Is SpeakUp compliant with GDPR?

SpeakUp enables you to be compliant in a complex field of privacy regulations, such as the GDPR, data retention guidelines, and data localisation requirements.

Is SpeakUp compliant with ISO standards?

Our Privacy & Security System is built according to internationally renowned standards. We are the only player in the market combining information security (ISO27001/ ISO27002) and privacy (ISO27701) standards.

Is SpeakUp compliant with ISEA3000 Type II?

Our Privacy & Security System is audited every quarter on the basis of ISAE3000 Type II. This means that tangible proof exists that we have fully integrated and effective procedures in place in our day-to-day operations. In other words, this level of assurance goes far beyond bi- or tri-annual ISO certifications.

Is SpeakUp compliant with the EU Whistleblowing Directive?

SpeakUp is a tool to help organisations to be compliant with the requirements of the European Whistleblower Protection Directive. SpeakUp complies with the requirements of the Directive for a secure and confidential internal reporting channel.

Organisations also need to check whether their other internal reporting channels and follow-up procedures meet the minimum requirements of the Directive.

Why is encryption important for whistleblowing software?

Encryption is crucial for protecting of the reporter’s identity and company data. SpeakUp uses the highest level of encryption for your data at rest and in motion.

Why is multi-factor authentication (MFA) crucial for whistleblowing software?

Multi-Factor Authentication (also known as two-factor authentication, or 2FA) is an authentication method that uses, in addition to a username and password, one or more tools to validate a user's identity. Due to the sensitive information within SpeakUp we advise that you enable MFA to strengthen security.

Still have questions?

Feel free to get in touch or book a demo of SpeakUp's whistleblowing platform.

"SpeakUp enables a centralised and transparent process, and given its offerings, it is very cost-effective."

Michael Faske

Head of EMEIA Financial Services Forensic & Integrity Practice, EY

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