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Closing the measurement gap

The majority of compliance teams report on activitity; case counts, closure times, and SLA performance. That data tells stakeholders what the team did. It doesn't tell them whether the program is working.

The gap between those two things is the measurement gap. It costs compliance leaders their credibility in board rooms, their leverage in budget conversations, and their ability to demonstrate that what they're building actually protects the organization.

This hub will help you close that gap.

See it

Identify what you should be measuring

Reporting often answers the wrong question. They show what the team did, not whether the program is working. This four-part series introduces the twelve KPIs that make the difference, organized across three measurement themes: reach and trust, investigation and review quality, and program intelligence.

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Prove it

Score your program against the fifteen KPIs

The Measurement Gap Assessment scores your program across all three measurement themes in around six minutes.

You get an instant score, a named priority gap, and a full personalized report that shows you exactly what's driving your gap and what activities will close it, helping you frame your program's effectiveness for your next board or budget conversation.

Six minutes. Eighteen questions. Scored across three themes.
Take the Measurement Gap Assessment
Take the Measurement Gap Assessment
Scale it

Hit KPIs without adding headcount

Your program is likely already create the right data now, but the problem is that producing, analyzing, and reporting on it is still a manual exercise that consumes the hours the team should be spending on substantive work. This section covers how to change that: the activities that close each measurement gap, and the platform capabilities you need to make those activities operationally feasible.

A practical guide organized around the three measurement themes.

For each theme: what activities close the gap and how the SpeakUp platform produces those KPIs automatically, from triage and translation to proactive disclosure and AI-powered trend analysis.
Get the playbook
Get the playbook
SpeakUp Platform

The platform for influencing these metrics

Most compliance programs are already generating the right data. The problem is that getting to it, analyzing it, and reporting on it is still a manual exercise that takes up the hours the team should be spending on substantive work. Below is how the SpeakUp platform changes that: the capabilities behind each measurement theme, and what your team gets back when measurement stops being a manual exercise.

Dashboard showing case details for Case ID #523 including accused John Stuart, location Rotterdam, date 19 March 2025, and misconduct type Theft with Sienna AI logo below.
Sienna Insights

Intelligence made actionable

Sienna is foundational, purpose-built into the SpeakUp platform so that compliance teams can focus on what matters: making informed decisions.

Natural-language queries
Trend surfacing
Stakeholder-ready views
Reduce manual reporting
Explore Sienna Insights
Explore Sienna Insights
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Watch video
SpeakUp® Report

Misconduct reporting and management

SpeakUp Report captures every report across web, app, phone, and AI Voice Agent, and routes it into one case management system with the analytics that produce your reach, trust, and investigation quality KPIs.

Multi-device intake
Global language intake
Flexible workflows
Real-time data
Explore Report
Explore Report
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Watch video
Screenshot of SpeakUp Report interface showing report ID 173 about theft at Rotterdam warehouse, sent on 06 Feb 2025 13:30, with status options New, Triage, Investigating, and Concluding, and compliance officer Andrew Green.
SpeakUp Paths interface showing a message from Sales Associate ID #210 asking if a €150 gift basket from a vendor is allowed, with options to approve or deny by Compliance Manager Sophie Phillips.
SpeakUp® Paths

Disclosure and approval management

Run structured proactive disclosure campaigns and measure participation by population. SpeakUp Paths produces the disclosure participation KPI most compliance programs can't generate at all, with renewal tracking that keeps active disclosures from going stale.

Renewal tracking
Flexible workflows
Access control
Real-time data
Explore Paths
Explore Paths
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Sienna AI icon

Intelligence layer for compliance

Sienna is purpose-built into the platform from intake to resolution. It triages every incoming case, translates and summarizes case files for faster review, compressing the manual work that takes up most of the compliance week.

AI-embedded process
Empower every voice
Supercharge workflows
Reduce manual work
Explore Sienna AI
Explore Sienna AI
Watch video
Watch video
Dashboard showing case details for Case ID #523 including accused John Stuart, location Rotterdam, date 19 March 2025, and misconduct type Theft with Sienna AI logo below.