Our approach
Implementing SpeakUp in a way that works for your organization.
We implement SpeakUp in a way that's tailored to how your team and organization operate. That means designing a solution that fits your existing culture and workflows — one that meets your technical needs and empowers your team to engage confidently, communicate openly, and take ownership of the platform from day one.
Four pillars of your program
01
Process
Defining how your system should work — intake methods, workflows, and access levels that reflect how your organization operates.
02
System implementation
Configuring your SpeakUp system to align with your process requirements — built around you, not a generic setup.
03
Communication
Equipping your organization with the right communication to build awareness and trust in your new system and processes.
04
Collaborative approach
Working together throughout the project to make sure everything is in place, on schedule, and set up for long-term success.
How we do it
A structured process. No surprises.
From kick-off to go-live, you'll know exactly what's happening, who's responsible, and when. Recognized on G2 for the fastest and most successful implementations.
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Phase 1
Planning
Meet your team, align on goals, map the rollout
You'll meet your dedicated onboarding team, align on requirements, and agree on your timeline. No assumptions — everything confirmed before we build anything.
Phase 2
Setup and configuration
Configure SpeakUp around your organization
We tailor intake methods, workflows, notifications, and user access to match how your organization actually works — not the other way around.
Phase 3
Testing and training
End-to-end testing and training before go-live
Together, we test the full system and provide training for your compliance team, HR leads, and key stakeholders — before go-live, not after.
Phase 4
Launch and beyond
Roll out to your organization, with support that continues
We support your wider rollout and stay with you after launch. Technical questions, culture embedding, adoption tracking — we're still here.
A genuine partnership
We guide the implementation. You make it yours.
Onboarding works because both sides show up. We bring the expertise, the process, and the configuration. You bring the knowledge of your organization, your team, and your requirements. Here's how that splits in practice.
Your implementation team
You won't be passed between people.
From kick-off to go-live and beyond, these are the people on your side. Both SpeakUp and your own team have defined roles — and everyone knows what they're responsible for.
SpeakUp
Customer success manager
Your main point of contact throughout onboarding and beyond. Responsible for success planning, adoption best practices, ongoing program enhancements. They stay with you after go-live.
SpeakUp
Solution delivery manager
Helps with all technical implementation — system configuration, integrations, and guiding the import of your legacy data. Available for any technical questions throughout the project.
Your organization
Project lead / subject matter expert
Your internal point of coordination. Aligns stakeholders, approves requirements, and ensures your team is ready to adopt the system. Creates policies and communication assets.
Your organization
IT / security lead
Manages secure data transfer, validates integrations, and confirms the platform meets your organization's security, compliance, and data protection standards.
What you get at go-live
At launch, everything is already in place.
You won't be scrambling on day one. Here's what's ready before we hand over.
A tested, fully configured system
Validated end-to-end before your rollout begins.
Communication templates ready
Ready-to-use assets to build awareness across your organization.
Legacy data imported
Your case history is in SpeakUp, mapped and agreed in advance.
A trained team
Admin users are confident using the SpeakUp system, and can share knowledge with other users.
Partnership and ongoing support
Close relationship with a SpeakUp team member, complete access to our knowledge base for help articles, and technical support from SpeakUp experts.
Frequently asked questions
Can we bring our existing case data into SpeakUp?
Yes. We help guide the import your legacy data into SpeakUp before go-live so your team has full continuity from day one.
How long does a typical implementation take?
It depends on the scope. Together we define the scope,success criteria, and guide you through the process. We expect to live within 4-8 weeks, depending on system scope.
What if we're mid-contract with another provider?
We can plan and prepare everything in parallel so you're ready to switch the moment your contract ends. No gaps in coverage, no scramble at the last minute.
Who manages the implementation on your side?
Your customer success manager stays with you throughout our partnership. You have a person you know and supports your strategy and program enhancements. In addition, we have a dedicated support team that can help with any technical enquiries.
What does training look like for our team?
We deliver end to end a walkthrough of the system that is meaningful to you as an administrator. You get the confidence and insight to always reflect back on it when you need it.
What support do we get after go-live?
Dedicated solution delivery experts, seasoned in the industry and SpeakUp customers.